iPhone 5 Replacement Programme

Battery Replacement Programme

iPhone 5 Battery

Recently Apple had announced a battery replacement programme for the iPhone 5 that were sold between September 2012 and January 2013, and it’s just affected a limited serial number range. This is because Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently.

If your iPhone 5 had experienced the above mention problem before you sent for repair or currently experiencing these problem, you can check on Apple website whether you’re eligible for replacement.

Replacement process will begin from 29th August 2014 until 1st March 2015.

Sleep/Wake Button Replacement Programme

iPhone 5 Sleep/Wake Button

There is another programme called sleep/wake button replacement programme. If you found your iPhone 5 models may stop working or work intermittently and manufactured through March 2013 may be affected by this issue.

Replacement process was began months ago until 2 years after the first retail sale of the unit. First iPhone 5 retail unit was sold in US at 21st September 2013 and Malaysia was 14th December 2013. I would assume 20th September 2014 is the last day for those who eligible to get a replacement.

Where to check the eligibility?

Battery replacement – https://ssl.apple.com/my/support/iphone5-battery/

Sleep/Wake button replacement – https://ssl.apple.com/my/support/iphone5-sleepwakebutton/

How to claim it?

To prepare your iPhone 5 for battery or sleep/wake button replacement, please do backup either to iCloud or via iTunes (unless you don’t want to backup), turn off Find My iPhone as well as go to Settings > General > Reset > Erase all Content and Settings to wipe out all your data.

Do note that if your iPhone 5 has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement, otherwise you might not get replacement.

If you believe your iPhone 5 was affected by this issue, and you paid to replace your battery or sleep/wake button, you can contact Apple for refund.

Where to claim the replacement?

Malaysia authorized service center for:

Battery replacement – https://ssl.apple.com/my/support/iphone5-battery/locate/

Sleep/Wake button replacement – https://ssl.apple.com/my/support/iphone5-sleepwakebutton/locate/

*Do note that replacement set is refurbished set, mean new casing and battery, the rest are repaired parts, such as screen and motherboard.

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