iPhone 6s

How to check whether iPhone 6s battery is required Apple’s to be replaced

When Apple announced an iPhone 6s battery replacement program last week, identifying select models that might be eligible for a free repair due to unexpected shutdowns, it only specified manufacturing dates for potentially affected devices. It recommended customers take a trip to an Apple store or authorized reseller if they are experiencing issues to check if they are eligible for a repair. But there’s a quick and easy way to check if your device is eligible at home, using the same process that Apple repair staff will be using in stores…

Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down. This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015…. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.

Apple is replacing batteries for what it said is “a very small number of iPhone 6s devices” that were manufactured between September and October of 2015 in a limited serial number range. Here’s how to check your device:

  1. Locate your iPhone’s serial number (you can find the serial number on the back of your iPhone and in Settings>General>About).
  2. Check for the following characters located in the 4th and 5th position of your iPhone’s serial number:

  • Q3
  • Q4
  • Q5
  • Q6
  • Q7
  • Q8
  • Q9
  • QC
  • QD
  • QF
  • QG
  • QH
  • QJ

Apple store staff will be replacing batteries with spare parts where available, but otherwise will be sending out for battery replacement stock or in some cases replacing the entire device. We’re hearing from several Apple store sources, however, that battery supplies are constrained and some stores will have to wait until December 5th or later to receive stock for repairs. One Apple store we spoke with had as many as 60 battery parts ordered for customers waiting for repairs, while other reports this week also indicated a supply shortage following the introduction of Apple’s new repair program. 

Regular wear and tear is expected, so as long as your device is in working order you should be eligible for a battery swap or replacement device if you fall in the serial number range above. Apple store staff will, however, only offer the repair to those that specifically report unexpected shutdown issues. 

Apple notes that the program will cover “affected iPhone 6s batteries for 3 years after the first retail sale of the unit.” You can also request a refund if you’ve already paid for a battery repair or replacement on an eligible device.

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